Terms of Service

Terms of Service

Effective Date: 01/01/2026

Last Updated: 01/01/2026

These Terms of Service (“Terms”) govern your access to and use of the Renna Trade website, dashboard, products, software, services, content, integrations, and related offerings (collectively, the “Services”) provided by Renna Trade (“Renna Trade,” “we,” “us,” or “our”).

Renna Trade is an enterprise rental technology and software development service-provider within the RennaWorld ecosystem. It designs, builds, powers, supports, and manages rental platforms, dashboards, workflows, payment integrations, CRM systems, AI-enabled operational tools, and related enterprise infrastructure.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services.

If you access or use the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms, and “you” and “your” refer to that entity as well as the individual user acting on its behalf.

1. Scope of Services

Renna Trade provides enterprise software, technology development, platform management, rental infrastructure, integrations, dashboards, support, and related professional and operational services. Certain Services may be delivered under separate agreements, statements of work, order forms, service agreements, enterprise contracts, implementation documents, or data processing agreements.

These Terms apply to general access to and use of the Services unless a separate written agreement governs a specific Service or customer relationship. If there is a conflict between these Terms and a separate written agreement signed by Renna Trade, the separate written agreement will control for that specific subject matter.

2. Eligibility

You may use the Services only if:

- you are legally capable of entering into a binding agreement

- you are authorized to act on behalf of yourself or the entity you represent

- your use of the Services complies with applicable law and these Terms

The Services are intended for businesses, enterprise users, operators, professionals, and authorized representatives. The Services are not intended for consumer personal use unless expressly stated otherwise.

3. Account Registration and Access

Certain Services may require you to register for an account, create credentials, or be provisioned access by Renna Trade or an authorized client administrator.

You agree to:

- provide accurate, current, and complete information

- keep account information updated

- maintain the confidentiality of login credentials

- restrict access to your credentials and account

- notify us promptly of any unauthorized use, suspected breach, or security incident involving your account

You are responsible for all activities occurring under your account or credentials, except to the extent caused by our breach of these Terms or applicable law.

We may implement multi-factor authentication, access controls, role-based permissions, session controls, and other security measures as part of the Services.

4. Enterprise Accounts and Administrators

If your access is provisioned through an enterprise customer, employer, organization, or other account owner:

- that entity may control your access and permissions

- administrators may access, modify, suspend, or terminate your account

- administrators may access or control certain content, data, workflows, tickets, reports, and system actions associated with the account

- your use of the Services may also be subject to your organization’s policies and agreements

Renna Trade is not responsible for internal decisions made by your organization regarding access, permissions, or administrative control.

5. Acceptable Use

You agree not to, and not to permit others to:

- use the Services for any unlawful, fraudulent, harmful, or abusive purpose

- interfere with, disrupt, damage, or compromise the integrity, security, performance, or availability of the Services

- attempt to gain unauthorized access to accounts, systems, networks, or data

- circumvent access controls, authentication, rate limits, usage restrictions, or security measures

- reverse engineer, decompile, disassemble, copy, or attempt to derive source code, underlying ideas, models, structures, or algorithms from the Services, except where expressly permitted by law and not waivable by contract

- probe, scan, or test the vulnerability of the Services without express written authorization

- use the Services to transmit malware, ransomware, spyware, viruses, or other malicious code

- use automated means to scrape, harvest, mirror, or extract content or data from the Services except through authorized APIs or written permission

- use the Services to infringe intellectual property, privacy, confidentiality, or other rights

- upload, submit, or transmit content that is unlawful, defamatory, obscene, discriminatory, harassing, deceptive, or otherwise objectionable

- use the Services to develop or support a competing product or service using unauthorized access to Renna Trade materials or systems

- misrepresent your identity, affiliation, or authority

- overload, spam, or otherwise misuse communications, workflow systems, support channels, or integrations

- use AI-assisted features in ways that violate law, regulation, contractual obligations, or professional responsibilities

6. Customer Data and Inputs

“Customer Data” means data, content, records, files, materials, prompts, submissions, configurations, instructions, and other information submitted to, stored in, processed by, or transmitted through the Services by or on behalf of you or your organization.

As between the parties, and subject to applicable agreements:

- you or your organization retain ownership of Customer Data

- you grant Renna Trade the rights necessary to host, use, copy, process, transmit, display, adapt, and otherwise handle Customer Data as needed to provide, maintain, support, secure, improve, and operate the Services and to fulfill our contractual and legal obligations

- you represent and warrant that you have all rights, permissions, notices, and lawful bases necessary to provide Customer Data to us and to authorize its processing under these Terms

You are solely responsible for:

- the accuracy, quality, legality, and integrity of Customer Data

- obtaining all required rights, consents, notices, and permissions

- your instructions regarding Customer Data

- the consequences of processing Customer Data as directed by you or your authorized users

7. Client Content, Feedback, and Suggestions

If you provide suggestions, comments, ideas, recommendations, enhancement requests, or other feedback regarding the Services (“Feedback”), you grant Renna Trade a worldwide, perpetual, irrevocable, non-exclusive, royalty-free right to use, reproduce, modify, adapt, disclose, and otherwise exploit such Feedback for any lawful business purpose without restriction or obligation to you, provided we do not publicly identify you as the source without your permission unless required by law.

8. Ownership and Intellectual Property

The Services, including all software, designs, interfaces, workflows, dashboards, visual elements, documentation, models, methods, content, branding, trademarks, service marks, technology, and other materials made available by Renna Trade, are owned by or licensed to Renna Trade and are protected by intellectual property and other laws.

Except for the limited rights expressly granted in these Terms or a separate written agreement:

- no ownership rights are transferred to you

- Renna Trade reserves all rights, title, and interest in and to the Services

- no implied licenses are granted

You may not use Renna Trade’s name, logos, trademarks, or brand assets without prior written permission, except as permitted in a written agreement or brand guidelines.

9. Limited License

Subject to your compliance with these Terms and any applicable agreement, Renna Trade grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services solely for your internal business purposes and in accordance with the authorized scope of use.

This license does not include the right to:

- resell, sublicense, distribute, lease, or commercially exploit the Services except as expressly authorized

- copy, modify, or create derivative works from the Services except as expressly permitted

- remove proprietary notices or markings

- access the Services for benchmarking or competitive analysis for external publication without prior written consent

10. AI-Assisted Features

Certain Services may include AI-assisted or automated features, including summaries, recommendations, workflow suggestions, anomaly detection, operational insights, report generation, content assistance, and other decision-support functions.

You acknowledge and agree that:

- AI-assisted outputs may be probabilistic, incomplete, inaccurate, or inappropriate in some cases

- such outputs require human review and business judgment

- Renna Trade does not guarantee the correctness, completeness, legality, or suitability of AI-assisted outputs

- you remain responsible for decisions, actions, approvals, communications, and business outcomes based on use of AI-assisted features

- prompts, outputs, and related usage data may be logged and processed to provide, secure, monitor, improve, and support the Services, subject to applicable law and contractual commitments

You must not rely solely on AI-assisted outputs where human validation is reasonably required by the nature of the decision or applicable law.

11. Third-Party Services and Integrations

The Services may interoperate with third-party products, platforms, APIs, gateways, systems, software, or services, including payment providers, CRM tools, communication platforms, authentication tools, analytics services, accounting systems, and cloud infrastructure providers.

Your use of third-party services may be governed by separate terms and policies of those providers. Renna Trade does not control and is not responsible for third-party services except to the extent expressly set forth in a written agreement.

We do not warrant:

- continuous availability of third-party services

- compatibility of all third-party services with the Services

- performance, security, legality, or reliability of third-party providers

- preservation of data or functionality when third-party providers modify, suspend, or terminate their services

12. Fees and Payment

Certain Services may require payment of fees under an order form, statement of work, service agreement, subscription plan, invoice, or other commercial arrangement.

Unless otherwise stated in a separate written agreement:

- fees are due in the currency and timeframe specified by Renna Trade

- fees are non-cancelable and non-refundable except as required by law or expressly stated otherwise

- you are responsible for applicable taxes, duties, levies, or similar governmental charges, excluding taxes based on Renna Trade’s net income

- overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law

- we may suspend or limit Services for late payment after providing notice where commercially reasonable

If payments are processed through third-party payment providers, additional terms of those providers may apply.

13. Trials, Beta Features, and Early Access

Renna Trade may offer pilot programs, beta features, preview tools, evaluation environments, sandbox access, or other pre-release Services.

Unless otherwise stated in writing:

- such offerings are provided “as is” and may be modified, suspended, or discontinued at any time

- they may contain bugs, errors, limitations, or incomplete functionality

- they may not be supported to the same extent as generally available Services

- Renna Trade has no obligation to make them generally available

14. Professional Services and Deliverables

Where Renna Trade provides implementation, development, customization, consulting, onboarding, support, managed operations, or other professional services, the scope, timing, deliverables, acceptance criteria, dependencies, and fees may be defined in a separate written agreement.

Unless otherwise agreed in writing:

- timelines are estimates

- client cooperation and timely provision of information are material dependencies

- delays caused by client actions, omissions, approvals, or third-party dependencies may affect delivery timelines and obligations

- certain custom deliverables, configurations, templates, methodologies, and tools may incorporate Renna Trade pre-existing intellectual property, which remains owned by Renna Trade

15. Confidentiality

Each party may receive confidential or proprietary information from the other in connection with the Services (“Confidential Information”). Confidential Information includes non-public business, technical, operational, commercial, strategic, security, and customer-related information that a reasonable person would understand to be confidential.

The receiving party agrees to:

- use Confidential Information only as necessary to perform or exercise rights under these Terms or related agreements

- protect Confidential Information with at least reasonable care

- limit access to personnel, contractors, and advisors who have a need to know and are bound by confidentiality obligations

Confidential Information does not include information that:

- is or becomes public through no wrongful act

- was already lawfully known without confidentiality obligation

- is lawfully received from a third party without restriction

- is independently developed without use of the disclosing party’s Confidential Information

A receiving party may disclose Confidential Information if required by law, regulation, or court order, provided it gives notice where legally permitted and reasonably practicable.

16. Privacy and Data Protection

Your use of the Services is also subject to the Renna Trade Privacy Policy and any applicable data processing agreement or privacy addendum.

Where Renna Trade processes personal information on behalf of enterprise clients, the relevant client may act as controller, business, or primary decision-maker, and Renna Trade may act as processor or service provider.

You agree not to provide personal information to the Services unless you have the legal right to do so and any required notices, permissions, or lawful bases are in place.

17. Security

Renna Trade uses administrative, technical, and organizational measures designed to protect the Services and data processed through them. However, no service is completely secure, and you acknowledge that:

- absolute security cannot be guaranteed

- you are responsible for securing your systems, devices, networks, credentials, and internal access practices

- prompt reporting of suspected incidents is important to reducing potential harm

18. Service Availability and Changes

We may modify, update, enhance, remove, replace, suspend, or discontinue any part of the Services at any time. We may also impose limits on features or access where necessary for security, legal, operational, or commercial reasons.

We will use commercially reasonable efforts to maintain the availability of the Services, but we do not guarantee uninterrupted or error-free operation unless expressly stated in a separate service level agreement.

The Services may be unavailable due to:

- maintenance

- updates

- outages

- third-party failures

- internet or infrastructure disruptions

- security incidents

- force majeure events

- changes required by law or regulation

19. Suspension

Renna Trade may suspend or restrict access to all or part of the Services immediately, with or without prior notice as circumstances require, if:

- you breach these Terms

- your use poses a security risk

- your use may harm Renna Trade, the Services, other customers, or third parties

- payment is overdue

- suspension is necessary to comply with law, court order, or governmental request

- there is suspected fraud, abuse, unauthorized access, or unlawful activity

Where commercially reasonable, we will provide notice and an opportunity to cure.

20. Term and Termination

These Terms remain in effect until terminated.

You may stop using the Services at any time, subject to any separate commercial commitments.

Renna Trade may terminate or suspend these Terms or your access to the Services:

- for cause if you breach these Terms and fail to cure within a reasonable period where cure is possible

- immediately for serious breaches, security risks, unlawful conduct, or nonpayment

- if required by law

- if an applicable agreement expires or is terminated

Upon termination or expiration:

- your right to access and use the Services will cease

- outstanding payment obligations survive

- provisions that by their nature should survive will survive, including provisions regarding ownership, confidentiality, disclaimers, limitations of liability, indemnification, disputes, and accrued rights

Subject to applicable agreements, Customer Data may be returned, exported, retained, or deleted in accordance with the relevant contract, retention schedule, or operational policy.

21. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

RENNA TRADE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR RESULTS.

WITHOUT LIMITING THE FOREGOING, RENNA TRADE DOES NOT WARRANT THAT:

- THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE

- ALL DEFECTS WILL BE CORRECTED

- THE SERVICES WILL MEET EVERY REQUIREMENT OR EXPECTATION

- AI-ASSISTED OUTPUTS, ANALYTICS, REPORTS, OR RECOMMENDATIONS WILL BE ACCURATE OR COMPLETE

- THIRD-PARTY INTEGRATIONS WILL REMAIN AVAILABLE OR FUNCTIONAL

- DATA LOSS, DELAY, OR INTERRUPTION WILL NEVER OCCUR

Some jurisdictions do not allow exclusion of certain warranties, so some of the above may not apply to you.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL RENNA TRADE OR ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF RENNA TRADE ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

- THE AMOUNTS PAID BY YOU TO RENNA TRADE FOR THE RELEVANT SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR

- ONE HUNDRED U.S. DOLLARS (US $100)

The foregoing limitations apply regardless of the form of action and even if a remedy fails of its essential purpose.

Some jurisdictions do not allow limitation of certain liabilities, so portions of this section may not apply.

23. Indemnification

You agree to defend, indemnify, and hold harmless Renna Trade and its affiliates, officers, directors, employees, contractors, licensors, and agents from and against any claims, demands, actions, proceedings, damages, judgments, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

- your use of the Services in violation of these Terms

- your Customer Data

- your breach of law, regulation, or third-party rights

- your misuse of AI-assisted features, workflows, or integrations

- your negligence, fraud, misconduct, or unauthorized access

Renna Trade reserves the right to control the defense and settlement of any matter subject to indemnification, and you agree to cooperate.

24. Export Controls and Sanctions

You agree not to access, use, export, re-export, transfer, or permit use of the Services in violation of applicable export control laws, trade restrictions, or sanctions laws.

You represent and warrant that:

- you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions that would prohibit provision of the Services

- you are not listed on any prohibited or restricted party list applicable to the Services

- you will not use the Services in connection with prohibited end uses

25. Compliance with Laws

You are responsible for ensuring that your use of the Services complies with all laws, regulations, industry requirements, and contractual obligations applicable to your business, data, users, and operations, including those relating to privacy, data protection, consumer protection, payments, accessibility, employment, intellectual property, and sector-specific requirements.

Renna Trade is not your legal, financial, tax, or regulatory advisor unless expressly agreed in writing.

26. Publicity

Unless otherwise agreed in writing, Renna Trade may identify your organization by name and logo in customer lists and general marketing materials solely to indicate that you are a customer or partner of Renna Trade. Any more detailed case study, quote, press release, or joint publicity requires mutual approval.

27. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services will be governed by the laws of [Insert Governing Jurisdiction], without regard to its conflict of laws principles.

28. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved in the courts located in [Insert Venue], and each party consents to the exclusive jurisdiction and venue of those courts, unless a separate written agreement provides otherwise.

You waive any objection based on inconvenient forum or similar doctrine, to the extent permitted by law.

If you prefer arbitration language instead of court venue, replace this section with counsel-approved arbitration provisions.

29. Injunctive Relief

You acknowledge that breach of provisions relating to confidentiality, intellectual property, security, or unauthorized use may cause irreparable harm for which monetary damages may be inadequate. Renna Trade may seek injunctive or equitable relief in any court of competent jurisdiction without posting bond, in addition to other available remedies.

30. Force Majeure

Renna Trade will not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, labor disputes, war, terrorism, civil unrest, epidemics, pandemics, internet or telecommunications failures, cloud or hosting outages, utility failures, cyberattacks, governmental actions, or failures of suppliers or subcontractors.

31. Assignment

You may not assign, transfer, delegate, or sublicense these Terms or any rights or obligations under them without Renna Trade’s prior written consent.

Renna Trade may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.

32. Entire Agreement

These Terms, together with any applicable order forms, statements of work, service agreements, privacy policies, data processing agreements, and other referenced policies or written agreements, constitute the entire agreement between you and Renna Trade regarding the Services and supersede prior or contemporaneous understandings relating to the same subject matter.

33. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be enforced to the maximum extent permitted by law.

34. Waiver

A failure or delay by Renna Trade to exercise any right or enforce any provision under these Terms will not operate as a waiver of that right or provision.

35. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date and may provide additional notice where appropriate.

Unless otherwise required by law, the updated Terms will become effective when posted. Your continued access to or use of the Services after the effective date of updated Terms constitutes your acceptance of the updated Terms.

36. Contact Information

If you have questions about these Terms, please contact:

Renna Trade

Website: www.RennaTrade.com

Email: Legal@RennaTrade.com

Mailing Address: 7700 Windrose Ave, Plano, TX 75024